Frequently Asked Questions

Royal Gift India is a trusted corporate and personalised gifting company serving businesses and individuals across India. We specialise in customised corporate gifts, bulk gifting solutions, engraved souvenirs, promotional merchandise, and premium packaging — helping brands and individuals make every gift memorable.

With years of experience in the gifting industry, we are a preferred supplier for corporate companies, defence organisations, event planners, and individual customers.

We offer a comprehensive range of gifting products, including:

• Customised trophies, plaques, and awards
• Engraved mementos and keepsakes
• Corporate hampers and gift boxes
• Promotional and branded merchandise
• Personalised desk accessories and stationery
• Premium packaging and custom gift wrapping
• Defence and military commemorative gifts
• Festival gifting collections (Diwali, New Year, etc.)

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Yes — customisation is at the heart of everything we do. We offer:

• Logo printing and laser engraving
• Name and message personalisation
• Custom packaging with your brand identity
• Full corporate branding on most product categories
• Custom colours, sizes, and design modifications

Simply share your requirements and artwork — our design team will create a sample for your approval before production begins.

Placing an order with us is simple and hassle-free:

• Step 1: Browse our catalogue or describe what you need
• Step 2: Contact us via WhatsApp, phone, or email
• Step 3: Share your logo, artwork, or personalisation details
• Step 4: Approve the design sample we send you
• Step 5: Make payment and we begin production

For large corporate orders, we also offer dedicated account management support.

Absolutely. We accept logo and artwork files in CDR, AI, EPS, PDF, or high-resolution PNG formats. Our in-house design team will place your branding precisely and share a digital mockup for approval before we go into production. There are no hidden design charges for standard customisation.

MOQ varies by product type. As a general guide:

• Engraved trophies and awards — MOQ from 10 units
• Promotional merchandise — MOQ from 25–50 units
• Corporate hampers — MOQ from 20 units
• Personalised individual gifts — No MOQ

Contact us to discuss your requirements — we are flexible for genuine corporate orders and regular clients.

Standard production time is 7 to 14 working days from the date of design approval and payment confirmation. Lead times may vary based on:

• Order quantity and complexity
• Type of customisation required
• Seasonal demand (Diwali, New Year, etc.)

Express production is available for select products at an additional charge. Please mention your deadline when enquiring.

Yes — the more you order, the better the price per unit. We offer tiered bulk pricing across most product categories. We also provide special annual pricing for corporate clients who place repeat or volume orders throughout the year. Contact our sales team for a custom quotation with bulk pricing details.

We accept all major payment methods for your convenience:

• UPI (Google Pay, PhonePe, Paytm)
• Net Banking / RTGS / NEFT
• Debit and Credit Cards
• Bank Transfer (for corporate and bulk orders)
• Purchase Orders with credit terms (for approved corporate accounts)

Our quoted prices are generally exclusive of GST. GST will be applied as per the applicable government rates and clearly mentioned in your final invoice. We are a GST-registered business and provide valid tax invoices for all orders — making it easy for companies to claim input tax credit (ITC).

Yes. Royal Gift India delivers pan India — including metros, Tier 2 and Tier 3 cities, cantonments, and defence establishments. We partner with reliable logistics providers to ensure safe and timely delivery of all orders, including fragile and premium gifting items.

After dispatch, delivery typically takes:

• Metro cities (Delhi, Mumbai, Bangalore, etc.) — 2 to 4 working days
• Tier 2 and Tier 3 cities — 4 to 7 working days
• Remote areas and defence stations — 7 to 10 working days

Tracking details are shared once your order is dispatched.

Express delivery is available for select non-customised products in major cities. For urgent customised orders, please contact us in advance and we will do our best to accommodate your deadline. Additional charges may apply for express production and courier.

We accept returns for non-customised products in unused and original condition within 7 days of delivery. Return shipping costs are borne by the customer unless the product is defective or incorrect. Once the returned product is received and inspected, a refund or exchange will be processed within 5–7 working days.

Customised and personalised products are non-returnable and non-refundable under normal circumstances, as they are made specifically to your requirements. However, if there is a manufacturing defect or error on our part, we will replace or rectify the order at no additional cost. This is why we always send a digital design proof for your approval before production.

Your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, please:

• Contact us within 48 hours of delivery
• Share clear photos of the damaged product and outer packaging
• Mention your order number

We will investigate and arrange a replacement, repair, or refund at the earliest — at no extra cost to you.

Yes — corporate gifting is one of our core specialisations. We provide a complete end-to-end service including product consultation, customisation, quality checking, branded packaging, and nationwide delivery. We have successfully managed gifting projects for IT companies, banks, PSUs, defence organisations, and event management firms. Whether it is 50 gifts or 5,000 — we handle it all professionally.

Absolutely. We offer fully branded packaging solutions including custom printed boxes, personalised ribbons, branded tissue paper, and premium gift bags — all with your company's logo and identity. This makes a strong first impression and elevates your brand at every gifting occasion.

Yes. Corporate clients who place regular or high-volume orders can benefit from:

• Dedicated account manager
• Special negotiated pricing and annual contracts
• Credit terms for approved organisations (PO-based billing)
• Priority production and dispatch
• Exclusive product catalogue access

Reach out to our B2B team to discuss a customised corporate gifting partnership.

You can reach us through multiple channels:

• WhatsApp: Fastest response — message us anytime
• Phone / Call: Speak directly with our team during business hours
• Email: For detailed enquiries, quotations, and artwork submissions
• Website Contact Form: Fill in your details and we'll get back to you within 24 hours

Business hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Yes — WhatsApp is our primary and fastest support channel. You can use it for:

• Product enquiries and catalogue requests
• Sending artwork or logo files
• Design approval and order confirmation
• Delivery tracking updates
• Post-order support and queries

Simply click the "WhatsApp Now" button below to start a conversation with our team.